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Returns

Customer returns

Warewolf’s customer returns process enables warehouse teams to receive goods being returned by customers and to create associated sales credits for customer refund. In doing so, Warewolf links a return with the originating sales order, ensures that no more goods are credited than were on the sales order and captures reasons why customers have returned the goods.

The workflow is:

  • Create a new delivery
  • Select the warehouse
  • Select ‘create a return’
  • Find the original sales order
  • Scan the items being returned
  • Confirm

Create a return

From the deliveries screen, click ‘create a return’.

Create a return
Create a return

Next, search for the originating sales order, select the matching sales order and continue.

Sales order association
Sales order association

Returns screen

In the returns screen, select the quantities of each item being returned, the reason for the return and the location to receive the stock into. Click ‘continue

Returns screen
Returns screen

Select an order status and add information to the custom fields where relevant in your workflow.

Create sales credit
Create sales credit

Finally, click ‘create’, Warewolf will create the return’s sales credit in the channel.

Customer delivery settings

If your workflow requires additional pieces of information to be captured during the returns process then select the relevant fields via delivery settings. Click on ‘configure customer fields’ then select the fields required.

Returns custom fields
Returns custom fields

Last Update: January 12, 2019  

December 31, 2018   125   Ian Lilburne    3. Deliveries  
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